Terms of Service

Last Updated: 05.07.2025

Welcome to Solio Analytics Limited! These Terms of Service ("Terms") govern your use of our services, including our Fantasy Premier League (FPL) optimization tools, solvers, and analytics platform (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

We've kept these Terms as clear and straightforward as possible while ensuring all necessary legal protections are in place. If you use Solio Analytics Limited (Solio Analytics LTD, Solio) in good faith and follow common-sense behaviour, you should have no issues. For full details, please read the Terms below.

1. Introduction

  • Company Name: Solio Analytics Limited
  • Service: A planner and decision support tool for Fantasy Premier League (FPL) players, including future projections and optimization capabilities. Paid tiers with advanced features are planned for the second half of 2025.
  • Users: These Terms apply to individual users only.

2. User Accounts

  • Users under the age of 18 should only use Solio Analytics LTD with parental supervision. By creating an account, you confirm that you meet the minimum age requirements of your jurisdiction.
  • Accounts must be created via Google login.
  • You are responsible for maintaining the security of your account.
  • Users are responsible for ensuring their use of Solio Analytics LTD complies with the laws of their jurisdiction. Solio Analytics LTD is not liable for access restrictions imposed by local governments or for users who bypass such restrictions using VPNs or proxies.

Prohibited Activities:

  • Creating or using multiple accounts for one individual.
  • Sharing accounts with others.
  • Using fraudulent, fake, or disposable email addresses to create accounts.
  • Circumventing Solio Analytics LTD' security features or access restrictions in an unauthorized manner (e.g., automated bots, scraping data).

3. Free & Paid Subscriptions

  • Solio Analytics LTD offers both free and paid subscription plans. The specific features and access available under each plan are described on our website and may change from time to time.
  • Subscription plans may include differences in access to prediction tools, edit capabilities, analytics, reports, and community content. Some plans may include early access to new features, premium support, or additional insights.
  • We reserve the right to update subscription pricing, plan names, and included features. If you are subscribed to a paid plan, you will be notified of material changes that may affect your access or billing. Continued use of the service after such changes constitutes acceptance of the updated offering.
  • All payments are securely processed through Stripe. Solio Analytics LTD does not store your full payment details but may retain billing metadata for operational purposes. You gain access to premium features once payment is confirmed.
  • We do not store your full payment details, but we may receive billing-related metadata such as your subscription tier or transaction status.

Billing & Subscription Terms

  • Subscription Management: Users can choose between different subscription plans and/or feature-based packages via the Solio Analytics website.
  • Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled in advance. You must cancel before the renewal date to avoid charges for the next period.
  • Access After Cancellation: If you cancel a subscription, you will retain access to the premium features until the end of the current billing cycle.

Refunds

  • Standard Refund Policy: Solio Analytics does not offer refunds for partially used billing cycles or unused time. All payments are subject to Stripe's transaction and refund policies.
  • Cooling-Off Period: In accordance with EU/UK consumer law, the 14-day cooling-off period does not apply once digital services have been accessed. By subscribing, you agree to waive your right to withdraw after gaining access to the service.
  • Exceptional Cases: We may consider refund requests in exceptional situations at our discretion. To request a refund, contact [email protected].

4. Acceptable Use Policy

Permitted Use

  • Users may use Solio Analytics LTD for personal, non-commercial purposes.
  • Users are encouraged to share their teams, plans, and insights publicly via social media or other platforms, including using Solio Analytics LTD's built-in sharing tools or screenshots.

Prohibited Use

Users may not:

  • Violate laws: Use Solio Analytics LTD in a way that breaches local, national, or international regulations.
  • Automate or extract data: Use bots, scraping tools, or scripts to access, extract, or interact with Solio Analytics LTD's data.
  • Tamper with the platform: Reverse-engineer, modify, copy, or disrupt Solio Analytics LTD's software, algorithms, or services. Manipulate analytics features, game mechanics, or community statistics in a deceptive or abusive manner (e.g. artificially spamming Solve actions or submitting nonsense data to influence trends).
  • Exploit pricing or regional access: Manipulate subscription costs or location settings through unauthorized means.
  • Engage in misconduct: Harass, abuse, threaten, or impersonate other users or Solio Analytics LTD staff.
  • Fraudulently obtain services: Provide false information, misrepresent identity, or exploit free-tier benefits.
  • Create multiple accounts: Use duplicate accounts to gain unfair access to free features or promotions.
  • Share Solio Analytics LTD content in a way that replicates the platform's core functionality:
    • Posting individual team plans or insights is permitted.
    • Republishing large sections of the platform, detailed projections, or premium content in a way that substitutes for using Solio Analytics LTD is prohibited.

Enforcement & Consequences

  • Solio Analytics LTD reserves the right to suspend or terminate accounts that violate these terms.
  • Any attempts to bypass security measures, exploit system vulnerabilities, or manipulate access restrictions may result in permanent account termination and legal action where applicable.

5. Intellectual Property

Ownership of Solio Analytics LTD Content

  • All content, analytics, visualizations, projections, software, and other materials on Solio Analytics LTD's platform are the exclusive property of Solio Analytics LTD.
  • Users are granted a limited, non-exclusive, non-transferable right to use Solio Analytics LTD's tools and generated outputs for personal, non-commercial purposes only.
  • Users may not modify, reproduce, distribute, resell, or create derivative works based on Solio Analytics LTD's proprietary content, unless explicitly authorized in writing by Solio Analytics LTD.

User Submissions & Feedback

  • Users may voluntarily submit ideas, suggestions, feedback, or other content related to Solio Analytics LTD.
  • By submitting any content, users acknowledge and agree that:
    • The submission is non-confidential and provided voluntarily.
    • Solio Analytics LTD is free to use, develop, modify, or implement similar ideas without obligation to compensate the user.
    • The user retains no rights or claims over submitted ideas, and Solio Analytics LTD is not required to acknowledge, implement, or respond to any submission.
    • By using Solio Analytics LTD, you agree that anonymised insights derived from user interactions (e.g. most-edited players, peak solve times) may be used in our public content or communication, provided no individual user is identified without their explicit permission.

Sharing of Content

  • Users may publicly share their own FPL teams, strategies, and insights, including using Solio Analytics LTD's built-in sharing tools or screenshots.
  • Redistribution of large portions of Solio Analytics LTD's data, analytics, or premium content in a way that substitutes for using the platform is prohibited (see Chapter 4: Acceptable Use Policy).

Enforcement

  • Any unauthorized use of Solio Analytics LTD's intellectual property may result in account suspension or termination.
  • Solio Analytics LTD reserves the right to take legal action against unauthorized use, distribution, or reproduction of its proprietary content.

6. Data Collection & Privacy

  • Overview: Solio Analytics LTD collects and processes certain types of user data as outlined in our Privacy Policy. By using our Service, you agree to our collection, storage, and processing of data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
  • What Data We Collect:
    • We collect account information, technical data (e.g. IP address, device type), and user activity such as tool usage, planning activity, and interactions with features (e.g. Solve button, plan edits, subscription upgrade prompts). We may also collect data related to new or experimental features, including game mechanics, reward-based elements, or user interactions with gamified components, in order to assess engagement and improve the platform.
  • How We Use Data:
    • We use this data to operate and improve the platform, inform feature development, analyse community trends, and generate anonymised insights for blog, social, and podcast content. This may include behavioural trends like the most-used features or average planning activity.
  • User Rights & Control:
    • Users can request access, correction, or deletion of their data at any time by emailing [email protected]. You may also opt out of certain analytics or marketing uses as described in our Privacy Policy.
  • Third-Party Data Processing:
    • We use Stripe for subscription billing, and third-party tools for analytics, hosting, and error tracking. These providers may process limited data in accordance with their own privacy terms.
  • Data Security & Retention:
    • We retain data only as long as needed for operations, legal obligations, or product improvement. Please refer to our Privacy Policy for detailed retention practices.

7. Disclaimers & Liability Limitations

  • Informational Use Only: Solio Analytics LTD provides analytics, projections, and optimization tools for informational and entertainment purposes only. Decisions made based on the Service's recommendations are at the user's own risk.
  • No Guarantee of Accuracy or Results: Solio Analytics LTD makes no guarantees regarding the accuracy, completeness, or timeliness of data, projections, or recommendations. Data sources and methodologies may change without notice, and past performance does not guarantee future outcomes.
  • No Financial or Professional Advice: Solio Analytics LTD does not provide financial, investment, or gambling advice. Users should consult professional advisors before making financial decisions based on Solio's data.
  • Third-Party Services & External Platforms:
    • Solio Analytics LTD is not affiliated with, endorsed by, or officially licensed by Fantasy Premier League (FPL), the Premier League, or Football DataCo.
    • The platform utilizes publicly available data sources and does not have access to or claim rights over proprietary data owned by any third party.
    • Users are solely responsible for ensuring their use of Solio Analytics LTD complies with FPL's official rules and policies.
  • Limitation of Liability:
    • To the fullest extent permitted by law, Solio Analytics LTD shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to the use of the Service.
    • This includes, but is not limited to, loss of FPL prize money, financial losses, lost business opportunities, or reputational harm.
  • No Warranty on Service Availability:
    • Solio Analytics LTD does not guarantee uninterrupted access, error-free functionality, or continuous availability of the Service.
    • The Service may be modified, suspended, or discontinued at any time without prior notice.

8. Account Suspension & Termination

  • Solio Analytics LTD reserves the right to suspend or terminate any account at any time if a user violates these Terms of Service.
  • Immediate termination without notice may occur in cases of fraud, abuse, security threats, or severe ToS violations. For less severe violations, users may receive a warning before further action is taken, at Solio Analytics LTD's discretion.
  • Users who believe their account was suspended or terminated in error may appeal by contacting [email protected] within 7 days of suspension. Appeals will be reviewed, and a response will be provided within a reasonable timeframe.
  • Upon account termination, Solio Analytics LTD may retain certain account data for compliance, security, and operational purposes, as outlined in our Privacy Policy. Users may request deletion of personal data in accordance with applicable data protection laws.
  • No refunds will be issued for suspended or terminated accounts, except where required by law. If a user successfully appeals an account suspension and their access is restored, any lost access time will not be refunded or credited.

9. Dispute Resolution

  • These Terms of Service shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law principles.
  • Any disputes arising from or related to these Terms shall be resolved exclusively in the courts of Dublin, Ireland.
  • Before taking legal action, parties agree to first attempt to resolve disputes through good-faith negotiation or mediation. If unresolved, disputes shall be submitted to binding arbitration in Dublin, Ireland, under the rules of Arbitration Ireland, with each party bearing its own costs.
  • Users agree that disputes must be pursued individually and may not be brought as part of a class-action lawsuit or similar collective claim.

10. Changes to These Terms

  • Solio Analytics LTD may update these Terms at any time.
  • If a material change affects users' rights or obligations, we will notify users via email and/or a notice on our website.
  • Updates to these Terms take effect immediately upon publication, unless otherwise specified.
  • If you do not agree to the updated Terms, you must stop using Solio Analytics LTD immediately. Continued use of the Service after an update constitutes acceptance of the new Terms.

11. Contact Information

For questions about these Terms or any inquiries, you can contact us at:

Thank you for using our Service!